FAQs

Contact Us 📩 theindianweddingwardrobe@gmail.com

📱 Instagram: @theindianweddingwardrobe

What is The Indian Wedding Wardrobe? The Indian Wedding Wardrobe is a UK-based marketplace for buying, selling, and renting pre-loved South Asian outfits, from bridal lenghas to menswear, kidswear, and partywear. Whether you’re attending a wedding or celebrating Diwali, you can find or list stunning outfits without the waste.

We also offer Wardrobe Management for people who want to rent or sell their outfits but don’t have the time to handle listings, postage, or cleaning. Simply send your outfits to us, and we’ll take care of everything. This service is currently full and we are not taking on new outfits at the moment!

📣 Rentals are coming soon!

Is this a UK service? Yes, The Indian Wedding Wardrobe is currently UK-based and only supports UK buyers, sellers, renters, and lenders. International delivery is not yet available.

Can I sell or rent outfits? Yes! You can list your outfits for sale, rental (coming soon), or both. You choose which option when creating your listing.

Are rentals live on the platform? Not yet, but they’re launching very soon.

Who is this platform for? Anyone in the UK who wants to buy, sell, or rent pre-loved South Asian outfits, including womenswear, menswear, and kidswear. It’s perfect for wedding guests, brides, grooms, and families attending celebrations.

👗 Listing Outfits

What can I list? You can list a wide range of South Asian clothing including lenghas, sarees, anarkalis, shararas, salwar suits, bridal and groom’s outfits, menswear such as sherwanis, kurtas and bandhgalas, kidswear for weddings or festivals, modestwear, hijab-friendly outfits, and partywear for occasions like Diwali, Eid, or Navratri.

Outfits must be in good, clean condition and suitable for rewear.

How do I list something?

• Create an account
• Click “Post a New Listing”
• Add photos of the outfit (on or off body), sizing and UK fit info, tailoring notes (e.g. stitched blouse, drawstring waistband), condition, category, delivery, and price info

Should I include the RRP? Yes! Always include the RRP (original price) of your outfit when listing. This helps buyers see the value and savings clearly. Once your listing is live, the platform will automatically update within 24–48 hours to show the RRP, your current price, and the percentage saved, making your listing more attractive to buyers.

Can I edit, delete, or pause my listing later?

• Yes, you can log in anytime to update photos, pricing, or availability, or temporarily unpublish your listing and relist it later.

Can I list multiple outfits? Yes, you can list as many as you like.

💸 Selling on the Platform

Can I sell outfits through the platform? Yes, buyers can purchase directly through the platform.

Who pays for postage? Buyers pay for tracked delivery.

What commission do you take? We take 12.5% commission from peer-to-peer sales. You keep 87.5% of the sale price.

How does the payment process work? All payments are handled securely through Stripe.

Once the buyer receives the outfit, they have 2 weeks to either mark the order as received or report any issues. When the buyer marks it as received, your payment is released automatically. If the buyer doesn’t press anything, your payment will automatically be released after the 2-week period.

Important: Only make and receive payments through our website. We strictly do not support payments made in cash, by bank transfer, or off the platform. Any off-platform transactions are not protected, and we cannot assist with refunds, disputes, or claims that occur outside the website.

Payments made via Stripe are protected and secure for both buyers and sellers.

What condition should items be in? All items must be clean, ready to wear, and accurately described, including any tailoring notes or minor flaws.

Can I message a buyer or seller? Yes, each listing includes a “Message” button so you can discuss sizing, delivery, or other details before purchasing.

🛍️ Renting (Coming Soon!)

Can I rent outfits yet? Not quite yet, but rental is launching soon.

How will renting work? The renter selects an outfit and rental dates (charged per day), pays the total rental fee, postage, and refundable deposit if applicable. The lender posts the outfit, the renter wears and returns it by the agreed date, and once safely returned, the deposit is refunded.

Can I set a cleaning fee? Yes. You can include a cleaning fee in your price and handle cleaning yourself, or ask the renter to dry clean it, just note this clearly in your listing.

Who pays for shipping? The renter pays for both sending and returning the outfit using tracked delivery.

What if something gets damaged? Minor wear is expected. For serious damage or late returns, a portion of the deposit may be withheld. You can report any issues using the “Request a Refund” button.

What commission do you take on rentals? We take 12.5% commission from the total amount paid by the renter, including any fees. You keep 87.5%.

When do I get paid for a rental? Once the outfit is safely returned and confirmed by the renter, your Stripe payout will be released.

👗 Wardrobe Management

What is Wardrobe Management? If you don’t want the admin, we’ll do it for you. You send us your outfits, and we handle photography and listing creation, buyer or renter messaging, shipping and returns, cleaning and storage, and re-listing and payouts.

Please note: Our Wardrobe Management service is currently full, so we aren’t taking new outfits for now. It’s worth self-listing instead — it’s super quick, easy, and gives you full control over your listings.

How do I apply? When applications reopen, you’ll be able to fill out a form on the Wardrobe Management page. You’ll be asked for outfit details, sizing and condition, and pricing suggestions (or say if you’re unsure).

What if I’m unsure about pricing? Note it in your application — our team will help price it appropriately.

How long do you hold my outfit? We hold your outfit for an initial 6-month period, then review performance and discuss next steps.

Can I request my item back early? Yes, as long as it hasn’t already been sold or booked for a rental.

What commission do you take? 30% on rentals and 20% on sales. We only take commission once your outfit has successfully sold or rented.

Do you have a waitlist? Yes, we currently have a backlog of applications, so response times may be slower than usual. Thank you for your patience.

💬 Refunds, Returns & Delivery

What if something goes wrong with an order? Use the “Request a Refund” button instead of marking the order as received. This flags the issue for review before any payment is released. Or contact us immediately on instagram @theindianweddingwardrobe ot theindianweddingwardrobe@gmail.com

At first, we encourage the buyer and seller to communicate directly through the message thread to try and resolve the issue together. If no agreement is reached, or if the issue meets refund criteria, our admin team will step in to assess and manage the next steps.

What are the refund and return rules? Refunds are only available if the outfit is significantly different from how it was described in the listing. Examples include: The wrong item was sent The outfit has undisclosed major damage or stains The sizing or style listed was clearly misrepresented

Refunds are not available for the following reasons: The item does not fit You changed your mind or no longer need it The colour or style looks slightly different in person or on screen Minor wear consistent with pre-loved condition

Please make sure to read all sizing, tailoring, and condition details carefully before purchasing or renting.

When and how can I request a refund? If you believe your outfit is significantly different from what was described, you must report it within 2 weeks (14 days) of the outfit being delivered.

Do not mark the order as received. Instead, click “Request a Refund” or contact us at theindianweddingwardrobe@gmail.com or on Instagram @theindianweddingwardrobe within that 2-week period so we can hold the payment while the issue is reviewed.

Once the 2-week window has passed, payments are automatically released to the seller and refunds or disputes cannot be raised.

What happens next? Once a refund request is submitted, we will review photos, videos, messages, and listing details to determine whether it meets the refund criteria. If it qualifies, payment will be refunded to the buyer. If not, funds will be released to the seller after review.

Please note: The Indian Wedding Wardrobe is a peer-to-peer marketplace, not the direct seller. We facilitate transactions securely but cannot guarantee fit or personal satisfaction. Refunds will only be supported through the platform for transactions completed via Stripe. Any payments made outside the website (cash, bank transfer, etc.) are not protected, and we cannot intervene or assist with disputes from off-platform transactions.

How are disputes handled? In most cases, buyers and sellers resolve issues directly. If that isn’t possible, our admin team will review the case fairly using proof of purchase, photos, videos, and delivery tracking. Our decision will be final once all evidence has been reviewed.

Is tracked delivery required? Yes, always use tracked delivery (we recommend Royal Mail). We can only support disputes about postage, delivery, or missing parcels if proof of delivery is provided.

For expensive or high-value outfits, we strongly recommend taking clear photos and videos before posting to show the outfit’s condition and packaging. This protects both buyers and sellers in the event of a damage or loss claim.

Without valid proof (photos, videos, or tracked delivery), we will not be able to assess or support refund or damage claims.

Typical postage rates: Heavy bridal outfits (up to 10kg) → Medium Parcel (~£7.10) Lighter outfits (e.g. sarees or suits) → Small Parcel (~£3.45)

Do I have to clean the item before sending it? Yes, items must be freshly cleaned before posting for both sales and rentals.