FAQs

About the Platform

What is The Indian Wedding Wardrobe?

• The Indian Wedding Wardrobe is a UK-based marketplace for buying, selling, and renting pre-loved South Asian outfits, from bridal lenghas to menswear, kidswear, and partywear. Whether you're attending a wedding or celebrating Diwali, you can find (or list!) stunning outfits without the waste. We also offer Wardrobe Management for people who want to rent or sell their outfits but don’t have the time to handle listings, postage or cleaning. Just send your outfits to us and we’ll take care of everything.

📣 Rentals are coming soon!

Is this a UK service?

• Yes, The Indian Wedding Wardrobe is a UK-based marketplace, and at this stage we only support UK buyers, sellers, renters and lenders. We do not offer international delivery yet.

Can I sell or rent outfits?

• Yes! You can list your outfits for sale, rental (coming soon), or both. You choose which option when creating your listing.

Are rentals live on the platform?

• Not yet, but they’re launching very soon!

Who is this platform for?

• Anyone in the UK who wants to buy, sell, or rent pre-loved South Asian outfits — including womenswear, menswear, and kidswear. It’s perfect for wedding guests, brides/grooms, families attending celebrations, and more.

👗 Listing Outfits

What can I list? You can list a wide range of South Asian clothing:

• Wedding guestwear: lenghas, sarees, anarkalis, shararas, salwar suits
• Bridal and groom’s outfits
• Menswear: sherwanis, kurtas, bandhgalas
• Kidswear for weddings or festivals
• Modestwear & hijab-friendly outfits
• Partywear (e.g. Diwali, Eid, Navratri)

Outfits must be:

• In good, clean condition
• Suitable for rewear

How do I list something?

• Create an account
• Click “Post a New Listing” Add:
• Photos of the outfit (on or off body)
• Sizing and UK fit info
• Tailoring notes (e.g. stitched blouse, drawstring waistband)
• Condition, category, delivery, and price info

Can I edit or delete my listing later?

• Yes, you can log in anytime to update pricing, photos, or availability.

Can I pause my listing?

• Yes. You can temporarily unpublish a listing and relist it later.

Can I list multiple outfits?

• Yes! You can list as many as you want.

💸 Selling on the Platform

Can I sell outfits through the platform?

• Yes, buyers can purchase directly through the platform.

Who pays for postage?

• Buyers pay for postage (tracked delivery)

What commission do you take?

• We take 10% commission from peer-to-peer sales. You keep 90%.

What condition should items be in? All items must be:

• Clean and ready to wear
• Accurately described, including any flaws or tailoring

Can I message a buyer or seller?

• Yes, each listing has a “Message” button so you can ask about fit, sizing, delivery, etc.

🛍️ Renting (Coming Soon!)

Can I rent outfits yet? Not quite yet, but rental is launching soon!

How will renting work?

• Renter selects an outfit + rental dates (charged per day)
• Pays total rental fee + postage + refundable deposit (if applicable)
• Lender posts the outfit
• Renter wears and returns by agreed date
• Once returned safely, deposit is refunded

Can I set a cleaning fee? Yes. You can:

• Include a cleaning fee in your price and clean it yourself after return
• Or, request the renter dry clean it — just state this clearly in your listing

Who pays for shipping? Renter pays to send the outfit Renter pays to return it (tracked)

What if something gets damaged?

• Minor wear is expected. Serious damage or late returns may result in deposit deductions. You can report issues using the “Request a Refund” button.

What commission do you take on rentals? We take 10% commission from the total amount paid by the renter (rental fee + postage + cleaning fee). You keep 90%.

When do I get paid for a rental? Once the outfit is safely returned and the renter confirms, your Stripe payout is triggered.

Wardrobe Management

What is Wardrobe Management? If you don’t want the admin, we’ll do it for you! You send us your outfits and we handle:

• Photography, listing creation
• Buyer/renter messaging
• Shipping and returns
• Cleaning and storage
• Re-listing and payouts

How do I apply? Fill in the form on the Wardrobe Management page. You’ll be asked to share:

• Outfit details
• Sizing and condition
• Pricing suggestions (or say if you’re unsure)

What if I’m unsure on price? Note this in the application form, we’ll help you price it after review.

How long do you hold my outfit? We hold it for an initial 6-month period, then review performance and discuss next steps.

Can I request my item back early?

• Yes, as long as it hasn’t been sold or booked.

What commission do you take?

• 30% on rentals
• 20% on sales. We only take commission once your outfit has been rented or sold.

Do you have a waitlist? Yes, we currently have a backlog of applications, so response times may be slower than usual. Thank you for your patience!

💬 Refunds, Disputes & Delivery

What if something goes wrong with an order?

• Use the “Request a Refund” button instead of marking it as received. This flags the issue for our team to step in and resolve it.

Do you offer refunds? Yes — but only if:

• The item is significantly different from the listing
• The item never arrived
• We don’t offer refunds for fit issues, so please message the seller before buying.

How do I report damage or late return (for rentals)? Use the “Request a Refund” button or message us directly.

Is tracked delivery required?

• Yes, always use tracked delivery (we recommend Royal Mail). For example:
• Heavy bridal outfits (up to 10kg) = Royal Mail Medium Parcel (~£7.10)
• Lighter outfits (e.g. sarees or suits) = Small Parcel (~£3.45)

Do I have to clean the item before sending it? Yes. Items must be freshly cleaned before they are posted for both sales and rentals.